Privacy Policy

Who we are

This website belongs to TM Plumbing & Heating, 17L College Medway, Eskbank, EH22 3FS. We are Gas Safe registered under number 933184. You can reach us on 07783 386668 or at info@tm-plumbing.co.uk. We are the data controller for the personal information you give us through this website.

What we collect and when

We only collect what you send us. Through the free boiler quote form and the enquiry form that is your name, telephone number, email address, postcode and address if you give it, details about your property, your current heating and what you need doing, and anything else you write in the message box.

We do not ask for payment details anywhere on this website.

Why we use it

We use your details to answer your enquiry, to prepare a quotation, and to arrange and carry out work if you ask us to. Our lawful basis is your consent when you submit a form, our legitimate interest in responding to people who contact our business, and, where we go on to do work for you, the performance of our contract with you.

Who sees it

Submissions are sent by email to info@tm-plumbing.co.uk and read by the people at TM Plumbing & Heating who deal with your job. We do not sell your details and we do not pass them to third parties for marketing.

Our website host and our email provider process data on our behalf in order to run the site and deliver our email. Hosting and email provider details are to be confirmed before this policy goes live.

How long we keep it

We keep enquiry emails for as long as we need them to answer you and, where we carry out work, for as long as we need to keep records of that job. The exact retention period is to be confirmed before this policy goes live.

Cookies

This website uses only the cookies it needs in order to work. WordPress and Elementor may set functional cookies, for example to keep a form working correctly or to remember that you are logged in as an administrator. We do not use advertising cookies and we do not currently run analytics or tracking scripts on this site. If that changes we will update this policy and add a cookie notice.

Your rights

Under UK data protection law you can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, ask us to restrict how we use it, object to our use of it, or ask for it in a portable format. Email info@tm-plumbing.co.uk and we will deal with your request.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner’s Office at ico.org.uk.

Changes to this policy

If we change how we handle personal information we will update this page and change the date at the top.